Refunds

Last updated: October 17, 2026

7-day guarantee. If the product doesn't work for you, write to us within 7 calendar days of your purchase and we'll refund what you paid.

How to request it

1. Write to northapps.contact@proton.me or to the product store's email, within 7 calendar days of your purchase.
2. Include the email you used to buy, the product and, if you have it, the order number.
3. You don't need to explain why.

How the money is returned

• Through the same method you paid with (for example, credit card or Google Pay).
• How long it takes to show up depends on the payment processor and your bank or card issuer.

After 7 days

After that period we don't issue refunds for a change of mind. If a file arrives damaged, incomplete or won't open, write to us at any time and we'll replace it.

Each product's specific conditions are shown in its store.