HomeFAQ
FAQ
How to buy, how it's delivered, what format it comes in and what happens if it doesn't work for you.
Purchases
How do I receive the product?
You buy it in each ebook's own store. Once your payment is confirmed, you get an email with access to download the files. If you can't find it, check your spam and promotions folders. If it still doesn't show up, write to us at northapps.contact@proton.me.
How do I pay?
By credit card or Google Pay, in each ebook's store. The price and currency are shown on each product's page.
Files
What format do they come in?
PDF. You can open them on a computer, tablet or phone, and print the parts you need. Some kits include fields you can fill in on screen.
Can I share the files?
Your purchase gives you a personal license: you can use the material and print it for the people you work with. Reselling, publishing or sharing the files is not allowed.
Guarantee
Is there a guarantee?
Yes. You have 7 days from your purchase to ask for a refund if the product doesn't work for you. Write to us and we'll refund you. Details in our refund policy.
Use
Does the material replace professional judgment?
No. Our kits for professionals are support tools. They don't replace training, clinical or teaching judgment, or supervision, and they are not standardized tests or medical advice.
Apps
When will the apps be out?
There's no date yet. If you want us to let you know, visit the apps page.